FAQ
Frequently asked questions
How do I log-in/create a new account?
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Mass General Brigham Employees: use login button under ‘Mass General Brigham Employee Login”
- All Other Users: use login button under ‘Visitor Login’ or create a new visitor account
- New Users: enter the required information into form, then click ‘Create New Account’ at bottom of the page.
I forgot my password.
Since Mass General Brigham Employees are logged in via SSO, only non-MGB users are able to request a new password.
- Non-MGB Employees: click ‘Login with Visitor Account’ button under ‘Visitor Login’ section. Click ‘Forgot password?’ and then enter your username or email address when prompted. Follow the instructions received via email to reset your password.
What are the system requirements for viewing enduring/online activities (i.e. webinars)?
To view enduring material (i.e. webinars), you will need to have sound playback capabilities. Some corporate firewalls may block streaming media traffic, however.
How do I change my name, email address, phone number, or other personal information?
Note: if you are a Mass General Brigham Employee, your profile information is automatically populated.
As a non-MGB Employee, you can update your personal information at any time by logging in to our account.
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Log in to Course Log In / Create Account page
- Click ‘My Account’ located in the upper right-hand corner of your screen
- Navigate to the ‘Edit’ tab
- Update fields as desired
- Click ‘Save’ to update your account
Where is my transcript? How can I find a list of my completed & pending activities?
Workflow: How to View Your Transcript + Activities
How do I find my NPI?
All Users: click here to navigate to the NPI Lookup website
How do I find my specialty board number?
Go to your specialty board website (eg. ABIM, ABS) to find your MOC board number, or contact your specialty board directly.
How do I print a receipt/invoice of a paid course?
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Go to Course Log In / Create Account page and login
- Click ‘My Account’ located in the upper right-hand corner of your screen
- Click ‘Orders’ located under the ‘My Account’ heading
- Find your desired order, and click the order number
- Click ‘Invoice’ in the top menu
- Click ‘Printable Invoice’
- Click ‘Print Invoice’ located in the upper right-hand corner of the page
How do I register for an activity?
- When visiting a course page, the ‘Register/Take Course’ tab will provide instructions on registration. Tuition may be required for some courses. Simply follow the instructions as prompted.
- Log-in using the ‘Login’ or ‘Register’ buttons at the top right-hand corner of page. If you have not yet created an account on our site, you will need to do so before registering for/taking a course.
Where can I find a list of Course activities that are currently available?
- Go to Course Log In / Create Account page to login
- Navigate to the Course Catalog, which is accessible through the navigation bar at the top of the page
Why can’t I access the post-test/evaluation?
You must complete all required course objects before you can access the post-test. The evaluation will then become available once you have passed the post-test.
When does my course expire?
Courses typically expire one month after the activity date. The expiration date of all courses is listed in the Course Summary box, located under the Course Overview tab. If the content is inaccessible, the course has expired.
Can I add external/self-claimed credits? How?
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Go to Course Log In / Create Account page and login
- Click ‘My Account’
- Click ‘My Transcript’
- Click ‘External Credits’ then ‘Add Credits’
- Complete the required fields (ie. Course Name and Course Hours, at a minimum)
- Optional: download a certificate to save or print
- Click ‘Save’
When will my certificate be available to download?
Your certificate is available immediately once you complete the evaluation and claim the appropriate number of credits that correlate with your participation.
How do I print my certificates?
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Go to Course Log In / Create Account page and login
- Click ‘My Account’
- Click ‘My Activities’
- Navigate to the ‘Completed Activities’ tab
- In the list of completed courses, click ‘download’ next to the desired certificate
Questions? Suggestions? Comments? Send us a message:
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