FAQ

Frequently asked questions

How do I log-in/create a new account?

  • Go to Course Log In / Create Account page

  • Mass General Brigham Employees: use login button under ‘Mass General Brigham Employee Login”

  • All Other Users: use login button under ‘Visitor Login’ or create a new visitor account
  • New Users: enter the required information into form, then click ‘Create New Account’ at bottom of the page.

I forgot my password.

All users can reset their own password:

  • Go to Course Log In / Create Account page

  • Mass General Brigham Employees: click ‘Get Help’ under large ‘Sign In’ button. Then click ‘Forgot or Expired Password’ and enter Mass General Brigham username. Continue to follow instructions as prompted.
  • All Other Users: click ‘Login with Visitor Account’ button under ‘Visitor Login’ section. Then, navigate to ‘Request New Password’ tab, and enter your username or email address. You will received an email with instructions on how to reset your password shortly thereafter.

What are the system requirements for viewing enduring/online activities (i.e. webinars)?

To view enduring material (i.e. webinars), you will need to have sound playback capabilities. Some corporate firewalls may block streaming media traffic, however.

How do I change my name, email address, phone number, or other personal information?

You can updated your personal information at any time by logging in to our account.

  • Log in to Course Log In / Create Account page

  • Click ‘My Account’ located in the upper right-hand corner of your screen
  • Navigate to the ‘Edit’ tab
  • Update fields as desired
  • Click ‘Save’ to update your account

Where is my transcript?

  • Log in to Course Log In / Create Account page

  • Under the ‘My Account’ tab, click ‘My Transcript.’ There, you can view completed and pending activities, and a list of credits you have claimed.

How do I find my NPI?

All Users: click here to navigate to the NPI Lookup website

How do I find my ABIM number?

Click here to navigate to the ABIM Lookup website

How do I find my specialty board number?

Go to ABMS website (here) to find your MOC specialty board number. Or, contact your specialty board directly.

How do I find my courses?

  • Go to Course Log In / Create Account page and login

  • Click on ‘My Account’
  • Click on ‘My Courses’
  • Completed courses will be listed under the ‘Completed Activities’ tab
  • Pending courses will be listed under the ‘Pending Activities’ tab

How do I print a receipt/invoice of a paid course?

  • Go to Course Log In / Create Account page and login

  • Click ‘My Account’ located in the upper right-hand corner of your screen
  • Click ‘Orders’ located under the ‘My Account’ heading
  • Find your desired order, and click the order number
  • Click ‘Invoice’ in the top menu
  • Click ‘Printable Invoice’
  • Click ‘Print Invoice’ located in the upper right-hand corner of the page

How do I register for an activity?

  • When visiting a course page, the ‘Register/Take Course’ tab will provide instructions on registration. Tuition may be required for some courses. Simply follow the instructions as prompted.
  • Log-in using the ‘Login’ or ‘Register’ buttons at the top right-hand corner of page. If you have not yet created an account on our site, you will need to do so before registering for/taking a course.

Where can I find a list of Course activities that are currently available?

How do I resume a partially completed course?

  • Login at Course Log In / Create Account page 

  • Click ‘My Account’

  • Locate the desired course, and click on its title
  • You will be taken to the main page (ie. landing page) of the course
  • Click the red ‘Begin’ button
  • Click the red ‘Resume’ button in the lower right-hand corner of the page
  • You will be taken to the point at which you left off previously

Why can’t I access the post-test/evaluation?

You must complete all required course objects before you can access the post-test. The evaluation will then become available once you have passed the post-test.

When does my course expire?

Courses typically expire one month after the activity date. The expiration date of all courses is listed in the Course Summary box, located under the Course Overview tab. If the content is inaccessible, the course has expired.

How do I bookmark a course?

  • Click on the desired course
  • In the Course Summary box located under the Overview tab, click ‘Bookmark this course’

How do I find a list of courses I previously bookmarked?

How do I remove a bookmark?

  • Go to Course Log In / Create Account page to login

  • Click ‘My Account’
  • Click on ‘Bookmarks’
  • Click next to the course you would like to remove from this list
  • Alternatively, navigate to the desired course, and click ‘Umbookmark Course’ in the Course Summary box

Can I add external/self-claimed credits? How?

  • Go to Course Log In / Create Account page and login

  • Click ‘My Account’
  • Click ‘My Transcript’
  • Click ‘External Credits’ then ‘Add Credits’
  • Complete the required fields (ie. Course Name and Course Hours, at a minimum)
  • Optional: download a certificate to save or print
  • Click ‘Save’

Where are my certificates?

When will my certificate be available to download?

Your certificate is available immediately once you complete the evaluation and claim the appropriate number of credits that correlate with your participation.

 

How do I print my certificates?

  • Go to Course Log In / Create Account page and login

  • Click ‘My Account’
  • Click ‘My Activities’
  • Navigate to the ‘Completed Activities’ tab
  • In the list of completed courses, click ‘download’ next to the desired certificate

Questions? Suggestions? Comments? Send us a message:

Email us

Sign up for the newsletter

Be the first to hear about our new courses, CME and MOC opportunities, and other news, all in our monthly newsletter.

This field is for validation purposes and should be left unchanged.
Skip to content