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Mass General Brigham Speaker Series: Building A Best-In-Class Virtual Care Framework

This event will take place virtually, via Zoom.
Details provided upon registration


Mass General Brigham’s Virtual Care Speaker Series, led by our industry’s most widely regarded stakeholders, thought leaders and policy experts, will feature a deep-dive into the evolving virtual care landscape and dig into how to build and optimize virtual care programs as a permanent modality in care delivery. Dynamic panels will lead in-depth discussions about advancing the reach of virtual and hybrid patient care at a critical time for hospitals and health care.

Target audience

This program is recommended for virtual care providers, healthcare professionals and organizations seeking to fine tune, develop or launch their Virtual Care programs.

Learning objectives

Upon completion of this course, participants will be able to:

  1. Create, enhance, and extend the virtual care blueprint at their institution.
  2. Apply best practices, interpersonal bedside skills, and multidisciplinary approaches to improve your virtual patient experience.
  3. Identify necessary technology tools needed to successfully provide industry-leading virtual care services.
  4. Integrate existing platforms in the virtual care space.
  5. Demonstrate how to operationalize and engage with virtual care.

ABIM MOC Information

  • Maintenance of Certification (MOC) points can only be awarded if you attended the entire hour session.
  • Upon successful completion of this activity, if you wish to receive MOC II points you will need to enter your ABIM ID number, and Date of Birth (mm/dd) at the beginning of the evaluation.
  • The Mass General Brigham Office of Continuing Professional Development will verify completion of this activity and report to the ABIM.
  • Diplomates must check their ABIM Portfolio for confirmation of your MOC II points.

 MOC Recognition Statement 
Successful completion of this CME activity, which includes participation in the activity, with individual assessments of the participant and feedback to the participant, enables the participant to earn 1 MOC point in the American Board of Internal Medicine (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

Additional information

Mass General Brigham, Virtual Care &
Mass General Brigham’s Office of Continuing Professional Development

Faculty credentials

Course Director

Lee Schwamm, MD
Vice President, Virtual Care,
Mass General Brigham

Dr. Schwamm is Professor of Neurology at Harvard Medical School and holds the C. Miller Fisher Chair in Vascular Neurology at MGH, where he serves as the Senior Clinical and Strategic Advisor to the Dept of Neurology and Director of the Center for TeleHealth. He leads all systemwide virtual care (telehealth) activities for the Mass General Brigham Health System as Vice President of Digital Patient Experience/Virtual Care (synchronous and synchronous virtual visits and consults, remote patient monitoring, virtual urgent care and online second opinions). During COVID, he led adoption efforts for 10,000 providers and 1.38 M visits, and introduced a suite of inpatient virtual solutions. He has spent 2 decades in telehealth, pioneering telestroke and leading advocacy efforts (e.g., FAST Act in Congress). He is a an internationally recognized expert in stroke diagnosis, treatment and prevention and a Fellow of the American Heart Association and American Neurological Association. He is the author of >450 peer-reviewed articles and has chaired many of the current practice guidelines for stroke and telehealth-enabled care delivery. He has received numerous awards for innovation, leadership and advocacy in the field of stroke and digital health. He serves as the section editor for digital health for Stroke, and on the international advisory board for Lancet Digital Health. His research has been funded by NIH, PCORI, AHRQ, HRSA, CDC, and others. He serves on the Board of Directors of the American Heart Association.


In support of improving patient care, Mass General Brigham is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit Designation Statements

AMA PRA Category 1 CreditsTM
Mass General Brigham designates this live activity for a maximum of 5 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Mass General Brigham designates this activity for 5 Nursing contact hours. Nurses should only claim credit commensurate with the extent of their participation in the activity.

Physician Assistants
Mass General Brigham has been authorized by the American Academy of PAs (AAPA) to award AAPA Category 1 CME credit for activities planned in accordance with AAPA CME Criteria. This activity is designated for 1 AAPA Category 1 CME credits. PAs should only claim credit commensurate with the extent of their participation.


5 Continuing Education (CE) credits are awarded


September 16, 2022
11:00am – 12:00pm ET
Session 1: Keeping Pace with Rapid Change: The Virtual Care Revolution

Virtual care has undoubtedly reshaped the future of health care. With a rapid growth in consumer expectations and consumption of virtual options from both patients and providers, we explore how the virtual care experience can be optimized as health care undergoes digital transformation. This session will delve into the  history of virtual care, the  current landscape  and rapid expansion of emerging technologies expanding the reach of care.

Session Format: Didactic Lecture

Lee Schwamm, MD 

Vice President, Virtual Care,
Mass General Brigham

October 14, 2022
11:00am – 12:00pm ET
Session 2: Pushing the Arc Towards “Techquity”: Patient-Centric Virtual Care

Join patient experience experts in discussing ways to bring health equity in virtual care to the next level for patients. Experts will analyze interdisciplinary approaches to improve patient satisfaction. COVID exacerbated the preexisting inequities in care for vulnerable populations, and while virtual care restored access to care for many, in some cases it further deepened these disparities. This session will focus on the interaction between health equity, digital health and the patient experience, and how health systems can design for these challenges.

Session Format: Panel Discussion 

Lee Park, MD, MPH
Instructor in Medicine, Harvard Medical School;
Internist, Brigham and Women’s Hospital;
Senior Medical Director, QPE Digital Health,
Quality and Patient Experience, Mass General Brigham

Esteban Barreto, PhD
Director, Evaluation of Equity and Community Health,
Massachusetts General Hospital

Allison Bryant Mantha, MD, MPH
Associate Professor of Obstetrics, Gynecology and Reproductive Sciences,
Harvard Medical School;
Maternal-Fetal Medicine Specialist,
Frederic D. Frigoletto, MD Endowed Chair,
Department of Obstetrics and Gynecology,
Massachusetts General Hospital;
Senior Medical Director for Health Equity, Mass General Brigham

Dan Noyes
Co-CEO, Tech Goes Home

Aswita Tan-McGrory, MBA, MSPH
Adjunct Faculty, Northeastern University;
Director, the Disparities Solutions Center,
Director, Equity in Care Implementation,
Administrative Director of Research, Department of Medicine,
Massachusetts General Hospital

November 10, 2022
11:00am – 12:00pm ET
Session 3:  The Human Experience of the Digital Patient

As virtual care has rapidly expanded; the role of telepresence is here to stay. This session will discuss the importance of developing a trust-based relationship between patient and provider to increase overall patient satisfaction and better health outcomes. Stakeholders will provide insights on how to foster a comfortable setting for the patient and how to upgrade their “webside” manner.

Session Format: Simulation and Panel Discussion

Lydia C Siegel, MD, MPH
Internal Medicine, Brigham and Women’s Hospital;
Medical Director, Ambulatory Services in Clinical Informatics,
Mass General Brigham

Oscar Benavidez, MD
Chief, Division of Pediatric Cardiology,
Massachusetts General Hospital

David Binder, MD
Medical Director, Spaulding Outpatient,
Spaulding Rehabilitation Network

Susan Edgman-Levitan, PA
Associate in Health Policy, Harvard Medical School;
Executive Director, John D. Stoeckle Center for Primary Care Innovation,
Massachusetts General Hospital

Darlene Sawicki, MSN, NP-BC
Director of Advanced Practice Providers,
Massachusetts General Hospital

Shyam K. Tanguturi, MD
Radiation Oncology,
Dana-Farber Cancer Institute

December 9, 2022
11:00am – 12:00pm ET
Session 4: Watch your Tech: Leveraging Technology for Care

In an era where Virtual Care is a core component of how care is delivered and will continue to grow as a core part of our healthcare system, designing and deploying technology solutions for providers and patients to use is critical. This session will cover intuitive Virtual Care deployment and how to provide existing virtual-based technologies for digital solutions. Experts will review strategies to increase technology adoption at their institution and provide demos of MGB-developed platforms that are currently in use at the bedside.

Session Format: Demo and Panel Discussion

Adam Landman, MD, MS, MIS, MHS

Senior Vice President, Digital
Chief Information Officer,
Mass General Brigham

Anne Bane, MSN, RN, BC
Nurse Director, Nursing Informatics and Medication Safety,
Center for Nursing Excellence,
Brigham and Women’s Hospital

Mike Carter
Program Director, Health Information Systems,
Mass General Brigham

Juan Estrada
Senior Director, Center for TeleHealth,
Massachusetts General Hospital

Benji Meller
Program Director, Technology Operations and Inpatient Virtual Care,
Massachusetts General Hospital

Daniel Meninger, MSPT, MBA
Program Manager, Virtual Care Services,
Spaulding Rehabilitation Network

Radhika Sangireddy
Virtual Care Portfolio Manager,
Mass General Brigham

Mark Zhang, DO, MMSc
Medical Director, Brigham Digital Innovation Hub,
Medical Director, Digital Health Implementation,
Brigham and Women’s Hospital

January 13, 2023
11:00am – 12:00pm ET
Session 5: The Rules of the Virtual Road: The Regulatory Landscape of Telehealth

Health care systems are increasing their use of virtual care in the setting of technology that is evolving at the speed of light. As a result, the regulatory and legal landscape in virtual care is constantly evolving. This expert panel will provide real-life examples from care settings and analyze state and federal regulations that govern the provision of virtual care.

Session Format: Simulation and Panel Discussion

Kate Connelly, CPA, MBA
Corporate Director, Enterprise Risk Management,
Mass General Brigham

Rosemary Gottlieb
Senior Legal Counsel,
Office of the General Counsel,
Mass General Brigham


Lindsey Reilly
Director, Billing Compliance,
Brigham and Women’s Hospital
Massachusetts General Hospital

Marcy Simoni, MPH
Mass General Brigham

Tim Willens, MD
Chief, Division of Child and Adolescent Psychiatry,
Co-Director for Center for Addiction Medicine,
Massachusetts General Hospital

Alexis Williamson, MPH
Executive Director of Central Credentialing,
Mass General Brigham


Course Summary
  • Formats
    Live, Virtual
  • Categories
    Virtual Care
  • Course opens
    April 7, 2022
  • Course expires
    February 13, 2023
  • Event starts
    September 16, 2022, 11:00 am EDT
  • Event ends
    January 13, 2023, 12:00 pm EST
  • Price
  • This course is closed.
Event location
  • Venue
    Mass General Brigham
    399 Revolution Drive
    Somerville, MA 02145 US
  • This is a live event.
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